Terms and Conditions

NOTE: During this Covid19, we have found many USPS and Fedex shipments taking longer than usual. Keep in mind, we are not responsible for the shipping times. We only are responsible for shipping your product out within 2 business days. Please choose a shipping method that will keep you ahead of schedule. USPS has been more delayed than Fedex & UPS, but neither are perfect. If your order is time sensitive, we suggest that you do not use USPS and choose the correct production time & shipping method that will give you a buffer of time in the possible scenario that the carrier is delayed.

Turnaround Time: Be sure you are fully aware of turnaround time. Read the turnaround time page. You agree not to hold our company responsible if the postal carrier (USPS, Fedex, UPS) is delayed and/or claims delivery. If you pay via credit card, turnaround time starts on day you purchased. If you pay via E-Check, it can take many days to clear before the clock starts.

Delivery address: If you are shipping to an apartment complex that does not have a personal mailbox to fit a package that is approx 26"x26"x1 or greater, then you MUST choose a shipping method that requires a signature. Too many times we ship to apartment complexes, USPS/Fedex says it is delivered, and customer claims they do not have it. An alternative is to ship to a place of business where someone is present at time of delivery to avoid any potential problem.

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SIGNATURE IS NOT REQUIRED - BY DEFAULT - Unless you ask for it.

Fedex, UPS and USPS typically do not require a signature when they deliver. This means they will leave package at your home if they feel it is safe to do so. Keep in mind, that if you want to guarantee that your package is not left outside for others to possibly steal or for the environment to possibly damage the shipment, then choose either a signature required usps option in the shipping methods, or for Fedex, email us to add that option to your shipment.

PAYMENT METHODS

We accept all major credit cards (VISA, MASTERCARD, DISCOVER, AMEX) as well as PayPal. If you wish to pay via Bitcoin, we can accommodate that as well. Just ask and we can send you a bitcoin request.



TRACKING

Where is my order?

• We use many carriers to ship our packages. Often times they do not update tracking throughout the delivery from stop to stop. Do not panic! Your order has been shipped and will arrive in time.


• If the order shipment/ tracking number is not available we do not have the tracking details right now.


RETURNS & REPLACEMENTS

RETURN POLICY

We offer no returns on products. Many items are used for one day events, and it would not be fair to return it after being used.


standeestore.com makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty.

DAMAGED OR LOST SHIPMENT POLICY

We work hard with multiple carriers to offer the best service and shipments possible. If you have a shipping issue, please contact the carrier directly. Once the shipment leaves our hands, the carrier is responsible for it.

If a shipment is lost- we will put a trace on the package and attempt to locate. There are no guarantees on shipments but we will do our best to handle any situation. If a refund is deemed necessary- we will have to wait for the results from the trace and reason why for lost shipment. If it is a customer address error, we cannot refund for your customer made products.

REPLACEMENTS

We take pride in the quality of our products, and do understand that occasionally a product that does not meet our strict quality standards may be sent out. If for any reason your standeestore.com product is defective because of a defect, you can call our customer service number and they will send you a replacement free of charge if it is later determined that the defect it manufacturer related.

ORDERING

Orders may be placed online using the website. Any questions can be directed to info <at> standeestore.com

PRINT QUALITY

Many of the cutouts are created using photos that are not studio quality.  The manufacturer uses images from decades ago, people who may be older and/or deceased.  Quality when viewed up close may not be perfect.  The photos that we use on the website is a good representation of how the cutout will look when viewed from 6ft+ away.  We urge you to view the images on our website on a desktop computer, hover your mouse over the photo of the cutout, and it will zoom into the image.  The quality that you see on screen is how it will look in person.  Keep in mind, that most cutouts are used for decor and most people who view them, do not stand inches away from the face of the cutout and examine it, it is viewed at a distance of a feet feet to see the entire image.  If you feel you need "perfect" images, then please do not make your purchase. 



TERMS & CONDITIONS / PRIVACY POLICY

Privacy Policy

This Privacy Policy governs the manner in which standeestore.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the standeestore.com website (“Site”). This privacy policy applies to the Site and all products and services offered by standeestore.com .

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information

standeestore.com collects and uses Users personal information for the following purposes:
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to This Privacy Policy

standeestore.com has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.